Business Support II - PT 20 Hours Per Week

June 19, 2026

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Purpose of Position- Provides support to the Family Support department. Supports the administrative needs including implementing, maintaining, performing, improving, reporting. Acts as the point person for key business deliverables to ensure regulatory compliance, accuracy, consistency, and completeness of information. Provides technical assistance to and interaction with a variety of stakeholders, in collaboration with Family Support team, to assist in effective output and understanding. Maintains a high level of knowledge of business administrative processes and functions and supports a team culture of high customer service. Assists with special projects, documentation, record keeping, and compliance. Essential Duties/Responsibilities <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Maintains solid understanding of the business support needs for Family Support department </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Monitors data and reports outcomes regularly </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Ensures data tracking is complete, accurate, and within regulatory compliance </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Makes sure all tasks/processes are documented using established format (training guides) </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Supports business team cross training efforts, provides back up and shares team workload </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Monitors completion of business support tasks/processes per deliverable timelines </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Designs and maintains spreadsheets, queries, or reports as required for key performance indicators </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Supports with program audits </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">May be responsible for completion of state required contract deliverables, as directed by Program Manager. </li> </ul> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Ensures understanding of relevant policies, practices, and processes. </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Fulfills document management activities and supports data integrity efforts in all data systems. </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Supports department supervisor/manager in planning, delegating, and completing special projects, as necessary. </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Various projects or clerical duties, as needed. </li> </ul> Job Qualifications <table class="MsoNormalTable" style="width: 667px; border-collapse: collapse;" border="1" cellspacing="0" cellpadding="0"> <tbody> <tr style="height: 78.75pt;"> <td style="width: 306.146px; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; padding: 0in;" valign="top"> Knowledge, Skill, and Ability: </td> <td style="width: 357.517px; border-width: medium medium 1pt; border-style: none none solid; border-color: currentcolor currentcolor windowtext; border-image: initial; padding: 0in;" valign="top"> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Effective written and verbal communication skills with individuals and groups at all professional levels. </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Demonstrated organizational and time management skills. </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Ability to work independently and prioritize tasks/goals for self. </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Ability to work effectively with various technology including word processing software, internet-based databases, etc. </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Intermediate to advanced knowledge of Excel. </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Demonstrated attention to detail. </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Effective and creative negotiator and problem solver. </li> <li style="margin: 0in 0in 0in 48px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Ability to develop a general, working knowledge of the program to evaluate quality. </li> </ul> </td> </tr> <tr style="height: 26.25pt;"> <td style="width: 306.146px; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; padding: 0in;" valign="top"> Training/Education: </td> <td style="width: 357.517px; border-width: medium medium 1pt; border-style: none none solid; border-color: currentcolor currentcolor windowtext; border-image: initial; padding: 0in;" valign="top"> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 26px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">High School diploma required. </li> </ul> </td> </tr> <tr style="height: 18.75pt;"> <td style="width: 306.146px; border-width: medium 1pt 1pt medium; border-style: none solid solid none; border-color: currentcolor windowtext windowtext currentcolor; padding: 0in;" valign="top"> Experience: </td> <td style="width: 357.517px; border-width: medium medium 1pt; border-style: none none solid; border-color: currentcolor currentcolor windowtext; border-image: initial; padding: 0in;" valign="top"> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 24px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Experience in field of intellectual/developmental disabilities or delays preferred. </li> <li style="margin: 0in 0in 0in 26px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Two years’ experience with Microsoft </li> </ul> Office required. </td> </tr> <tr style="height: 75.0pt;"> <td style="width: 306.146px; border-width: medium 1pt medium medium; border-style: none solid none none; border-color: currentcolor windowtext currentcolor currentcolor; border-image: initial; padding: 0in;" valign="top"> Working Environment/Physical Activities </td> <td style="width: 357.517px; border-image: initial; padding: 0in; border: medium none currentcolor;" valign="top"> <ul style="margin-top: 0in; margin-bottom: 0in;"> <li style="margin: 0in 0in 0in 27px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Effective with shifting roles, responsibilities, and expectations in a changing environment. </li> <li style="margin: 0in 0in 0in 27px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Ability to work effectively under the pressure of deadlines. </li> <li style="margin: 0in 0in 0in 27px; line-height: normal; font-size: 11pt; font-family: Aptos, sans-serif;">Ability to work autonomously while remote.</li> </ul> </td> </tr> </tbody> </table>

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