Front Desk Receptionist - London

June 24, 2026

Other Jobs To Apply

Front Desk Receptionist - London

Be the smile they remember.

At Hotel Indigo K West Shepherd's Bush, we don't just check guests in, we welcome them into the story of the neighbourhood. As a Front Desk Receptionist, you'll be the friendly face that makes each guest feel instantly at home. From seamless check-ins to tailored recommendations, you'll create meaningful moments that make our guests' stay unforgettable. So if this sounds like you, then come join the pre-opening team as we get ready to open our doors in February 2026!

What's Our Story?

Hotel Indigo is about creating authentic local experiences. That means reflecting the creative energy of Shepherd's Bush through every interaction: bold, effortless, and full of personality. Whether it's helping a guest find the best late-night music spot or solving a billing query with calm confidence, our Front of House team brings hospitality to life.

Here's what you can look forward to as our Front Desk Receptionist:

Annual salary: 27,900

Pension with company contributions
50% discount in all our restaurants and Spa treatments across our properties
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
IHG Employee rate across 6000 hotels globally
Extensive discounts on our benefits platform
Healthcare cash plan
Interest-free season ticket loan
Employee Assistance Programme - 24/7 online GP, mental health support, and wellbeing
World-class development programmes and growth opportunities
Bike to work scheme
Recommend a Friend incentive
Free meals on duty
Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

Warm welcomes: Greet every guest with genuine enthusiasm, check them in and out efficiently, assist with luggage and create a positive first and last impression.
Be their go-to: Assist with everything from local tips to room preferences, dinner bookings to billing queries; you'll be the heartbeat of the guest journey.
Keep the conversation flowing: Engage with IHG Rewards Club members and returning guests, and always personalise your service where you can.
Handle the details: Take bookings, process payments, manage reservations, and answer phones; all with confidence and clarity.
Support operations: Maintain guest records, assist with room allocations, and liaise with Housekeeping and other teams to ensure every stay goes smoothly.
Keep things safe: Follow all hotel policies and procedures including health & safety, key control, and guest privacy protocols.

You will be required to work 40 hours per week on a shift rota over 5 days out of 7.

What's Your Story?

You're friendly, confident, and cool under pressure. You love interacting with people and you're always one step ahead when it comes to their needs. Ideally, for the Front Desk Receptionist role, you'll also bring:

Previous front office, reception, or customer service experience
Great communication and problem-solving skills
Familiarity with hotel systems (Opera Cloud is a plus)
Tech-savviness and attention to detail
Flexibility to work shifts, including evenings, nights, weekends, and public holidays
A collaborative, team-focused attitude and positive energy
A passion for hospitality and guest experience!

If you're ready to create moments that guests remember long after check-out, we want to hear your story. Join us as Front Desk Receptionist at Hotel Indigo K West Shepherd's Bush, and help us make every arrival feel like coming home.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...