[Remote] Business Analyst / App Support (Adobe Workfront & Salesforce)

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Note: The job is a remote job and is open to candidates in USA. Stand8 Technology Consulting provides end-to-end IT solutions to enterprise partners across the United States and internationally. They are seeking a Business Analyst / App Support to provide application support on a major enterprise transformation initiative, focusing on the Adobe Workfront platform and managing user issues within Salesforce.


Responsibilities

  • Serve as the primary Business Analyst / Application Support resource supporting requests managed through Salesforce Case Management, ensuring timely triage, prioritization, and resolution tracking
  • Analyze incoming Salesforce Cases related to Adobe Workfront functionality, integrations, and user issues; document requirements and translate into actionable solutions
  • Act as a liaison between business users, Workfront platform owners, and the technical team to clarify needs, define scope, and drive resolution
  • Monitor support queues, identify trends in case volume and issue types, and recommend process or system improvements
  • Collaborate with system administrators and developers to troubleshoot issues, validate root causes, and ensure effective resolutions
  • Ensure proper case documentation within Salesforce, including resolution notes, categorization, and knowledge base updates
  • Carry out acceptance testing for Workfront bug fixes prior to release to production
  • Provide end-user support and guidance to improve adoption and effective use of Adobe Workfront
  • Maintain standard operating procedures (SOPs) for case handling, escalation, and issue resolution
  • Work with the product development team to gather, document, and maintain detailed business requirements, user stories, and acceptance criteria for Workfront enhancements and defect fixes
  • Ensure alignment with governance, compliance, and change management processes across Salesforce and Workfront ecosystem

Skills

  • 4 years of Business Analysis / Application Support experience supporting enterprise applications
  • Prior Adobe Workfront user, administrator, or support experience
  • Prior experience managing or supporting Salesforce Case Management environments
  • Strong requirements elicitation, documentation, and stakeholder interviewing skills
  • Experience creating user stories, business process flows, and acceptance criteria
  • Demonstrated ability to troubleshoot application issues and coordinate resolution efforts
  • Experience supporting business users in a production environment
  • Knowledge of software development lifecycle (SDLC), Agile, and iterative delivery methodologies
  • Experience facilitating UAT, validation testing, and defect management activities
  • Strong documentation skills including SOPs, training materials, and knowledge base content
  • Exceptional communication and stakeholder management skills
  • Ability to balance operational support responsibilities with project-based initiatives
  • Strong analytical, problem-solving, and organizational skills
  • Experience supporting workflow, approval, or product lifecycle management platforms
  • Salesforce platform knowledge beyond Case Management
  • Media, entertainment, licensing, consumer products, or retail industry experience
  • Experience supporting externally facing user communities or partner ecosystems
  • Exposure to integration support between enterprise SaaS platforms
  • Experience working with global teams and third-party consulting partners

Benefits

  • Medical coverage and Health Savings Account (HSA) through Anthem
  • Dental/Vision/Various Ancillary coverages through Unum
  • 401(k) retirement savings plan
  • Company-paid Employee Assistance Program (EAP)
  • Discount programs through ADP WorkforceNow

Company Overview

  • Stand8 is a global technology consulting and staffing leader that helps businesses transform and scale through tailored IT solutions. It was founded in 2009, and is headquartered in Long Beach, California, USA, with a workforce of 201-500 employees. Its website is

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